Parlux hair dryers are designed so that heat activates only when airflow is on.

To produce heat, both switches must be engaged:
• Blue switch controls airflow
• Red switch controls heat

If airflow is off, the dryer will not generate heat, even if the heat switch is on.

Yes. A mild odor or light smoke may occur during the first few uses. This is normal and caused by the heating element warming up for the first time.

This will disappear after a few uses and does not affect performance or safety.

A brief spark or flicker in the switches may sometimes be visible when turning the dryer on or off. This is a normal part of the dryer’s operation and does not affect performance or safety.

Yes. A slight delay when powering on or off is a normal characteristic of the digital motor.

This feature helps support controlled airflow and motor longevity.

As an eco-conscious brand, Parlux prioritizes sustainable packaging. We reduce unnecessary plastic and filler materials while still using packaging engineered to protect the product during shipping. This approach helps reduce environmental impact without compromising product quality or safety.

To ensure safe operation and long-term performance, we recommend the following best practices:

• Always start with both switches in the OFF position before plugging in the dryer.
• Plug the dryer directly into a wall outlet whenever possible. If an extension cord is used, it must be rated for high-wattage appliances.
• Avoid using the dryer near water, wet surfaces, or high humidity.
• Clean the rear filter at least once per week (or more frequently with regular professional use) and keep the air intake and exhaust openings free of lint, hair, and debris to maintain proper airflow and prevent overheating.
• Do not block airflow during use or place the dryer on soft surfaces while powered on.
• Allow the dryer to cool down after extended use before storing.
• Store the dryer in a dry, well-ventilated area when not in use.
• Do not wrap the cord tightly around the dryer, and avoid pulling or bending the cord near the plug.

Following these guidelines helps maintain optimal performance, supports motor longevity, and ensures safe operation.

All return, refund, or exchange requests must be submitted within 15 calendar days of delivery using the official Return & Exchange Request Form.

Returns are only accepted for items that remain unused, aside from brief power-on testing. Products showing signs of use, residue, moisture, or wear are not eligible.

Yes. All returns and exchanges require prior written approval. Items sent without authorization will be refused and are not eligible for a refund.

Original shipping and handling fees are non-refundable. Customers are responsible for return shipping unless the return is due to an error on our part.

Items that fail inspection may be denied, returned to the customer at their expense, or refunded at a reduced amount. Inspection decisions are final.

Yes. To help ensure safe delivery, all hair dryer orders require a signature upon delivery.

If a package is returned due to refusal, unclaimed delivery, or an incorrect or incomplete address, we will contact you once it is received to discuss available options. Any applicable refund will be issued after the item is received and inspected, in accordance with our return policy.

No. Delivery dates shown at checkout are estimates only and are not guaranteed due to carrier conditions, weather, or service disruptions.

If tracking does not update for several business days, customers may contact us to initiate a carrier investigation. Refunds or replacements are issued only after carrier confirmation.

Packages marked “Delivered” by the carrier are considered fulfilled. Parlux will assist with carrier investigations, but refunds or replacements are issued only after carrier confirmation.